Complaints, Digital Remedies and ADR

Complain without undue delay if the certificate is not delivered, differs from the ordered plan or description, cannot be opened or downloaded, lacks a promised feature, is incompatible with announced requirements or otherwise fails to conform.

Use info@relesona.com or the Legal Centre complaint form. Provide your name, email, order/certificate ID, the problem, relevant device/browser details and requested remedy. Never send a full card number or password.

• We acknowledge receipt promptly and assign a case ID.
• Where possible and proportionate, we bring digital performance into conformity free of charge, within a reasonable time and without significant inconvenience.
• Where the law provides, the consumer may obtain a proportionate price reduction or terminate the contract.
• We do not shift statutory burdens of proof, time limits or costs contrary to law.
• The outcome, reasons and remedy are recorded on a durable medium.

After an unsuccessful request for redress, the consumer may use an applicable alternative dispute resolution body. The Slovak Trade Inspection is the residual ADR entity; see www.soi.sk. The EU ODR platform closed on 20 July 2025 and is not presented as an active channel.